Refund policy

You have 14 days after receiving your order to return your product. Please note that if this period expires on a Saturday, Sunday or holiday, it will normally expire on the next business day.

If the 14 days have passed since you received the product, we unfortunately cannot offer you a refund or exchange, unless your request falls under one of the cases below.

To exercise his right of withdrawal, the customer must notify his decision to withdraw to the company IN HAIRCARE by e-mail to the following address: hello@inhaircare.co

For general returns

To be eligible for a return, your item must be unused and in the same condition as you found it, with the safety cap. Please note that you are responsible for the return shipping costs.

To make a return you must present us with an invoice or proof of purchase. Please check the confirmation emails you receive from us for supporting documents.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your refund request.

For late or missing refunds

If you have not yet received your refund, we invite you to check your bank account.