GTC

Terms and conditions applicable to the site https://inhaircare.co/

Effective date: 10/27/2024

1. Purpose

These terms and conditions apply without restriction or reservation to all online sales offered by the company In Haircare (R.D Click) on the website https://inhaircare.co/ ("the Site").

The Site is an e-commerce platform that enables Internet users ("Buyers") to purchase cosmetics, hair care products and dietary supplements offered for sale on the Site ("Products").

The purpose of these terms and conditions is to define the terms and conditions of the online sale and delivery of Products, and to define the rights and obligations of the parties in this context.

They can be accessed and printed at any time via a direct link at the bottom of the Site page.

The applicable version of the general terms and conditions is the one available online on the Site at the date of the Buyer's order, a copy of which is sent to the Buyer with the order confirmation.

These general terms and conditions of sale take precedence over any other general or special terms and conditions not expressly approved by In Haircare (R.D Click).

They may be supplemented, where applicable, by conditions of use specific to certain Products or services offered on the Site, which supplement these general conditions and, in the event of contradiction, take precedence over them.

2. Seller's identity and contact

The Site is operated by R.D CLICKa simplified joint stock company with capital of 1,015 euros, registered with the Paris Trade and Companies Register under no. 818 340 754, whose registered office is located at 10 rue de Penthièvre, 75008, Paris ("In Haircare (R.D Click)"), which offers the Products for sale.

In Haircare (R.D Click) can be contacted at the following coordinates, in particular for any complaint:

Postal address: 10 rue de Penthièvre, 75008 Paris
E-mail address: hello@inhaircare.co

3. Legal capacity and acceptance of terms and conditions

3.1 Legal capacity

The Site is accessible :

Any natural person with full legal capacity to enter into commitments under these terms and conditions. Individuals who do not have full legal capacity may only access the Site with the consent of their legal representative.
Any legal entity acting through a natural person with the legal capacity to contract in the name and on behalf of the legal entity.

3.2 Acceptance of terms and conditions

Acceptance of these terms and conditions by the Buyer is evidenced by a checkbox on the order form. This acceptance can only be full and complete. Any conditional acceptance is considered null and void.

A Buyer who does not agree to be bound by these terms and conditions should not place an order on the Site.

4. Site registration

Any Buyer may place an order for one or more Products, under the conditions set out herein, without having first registered on the Site.

Customers may register on the Site to facilitate their purchases. To do so, they must fill in the form provided for this purpose on the Site, providing all the information requested. Any incomplete registration will not be validated.

Registration automatically leads to the opening of an account in the name of the Purchaser (the "Account"), which allows him to manage his purchases in a form and according to the technical means that In Haircare (R.D Click) deems most appropriate.

The Buyer warrants that all information provided by the Buyer in the registration form or through the third-party sites referred to above is accurate, current and truthful and is not misleading.

He/she undertakes to update this information in his/her Account in the event of modifications (in particular: change of postal address), so that it always corresponds to the aforementioned criteria.

The Buyer is informed and accepts that the information entered for the purposes of creating or updating his/her Account is proof of his/her identity. The information entered by the Buyer is binding upon validation.

The Buyer may access his Account at any time by entering his login and password.

The Buyer undertakes to use his Account personally and not to allow any third party to use it in his place or on his behalf, unless he assumes full responsibility.

He is likewise responsible for maintaining the confidentiality of his login and password, any access to the Site using the latter being deemed to have been made by the Purchaser. The latter must immediately contact In Haircare (R.D Click) at the address mentioned in the article "Seller's identity and contact" if he notices that his Account has been used without his knowledge. He acknowledges that In Haircare (R.D Click) has the right to take all appropriate measures in such a case.

5. Product features

Prior to any online order, and in particular in application of the provisions of article L111-1 of the French Consumer Code, the Buyer may take note, on the Site, of the characteristics of each Product he/she wishes to order.

Products are offered for sale online while stocks last.

The photographs and descriptions of the Products offered for sale online are as accurate as possible. They are only binding on In Haircare (R.D Click) for what is precisely indicated. The Buyer is however informed and accepts that certain characteristics of the Products, and in particular their color, may not correspond exactly to the photographs presented on the Site, due to technical constraints.

6. Control

6.1 Placing an order

To place an order, the Buyer must select the Product of his/her choice available on the Site and place it in his/her shopping basket.

The customer can access the basket summary at any time until the order has been definitively validated, and can correct any errors in the information entered.

The order is deemed to have been received by In Haircare (R.D Click) when it has access to it.

As part of the order process, the Buyer is asked to provide his or her contact details for delivery and billing purposes. All fields marked as mandatory must be filled in. Orders that do not include all the required information cannot be validated.

The Buyer guarantees that all information given in the order form is accurate, up-to-date and sincere, and is not misleading.

He/she is informed and accepts that this information is proof of his/her identity and commits him/her as soon as it is validated.

In Haircare (R.D Click) reserves the right to cancel any order, in particular in the event of technical malfunction of the Site or any other cause that would compromise the proper processing of the order. In this case, the Purchaser will be informed as soon as possible and the amount of the cancelled order will be refunded in full within a reasonable time.

6.2 Order confirmation

Once the order has been placed, the Buyer will receive an email confirming the order:

Summarizes the elements of the order and the expected delivery time,
Contains the general terms and conditions in force on the day the order is placed,
Contains the invoice corresponding to the order.

The Purchaser must ensure that the contact details communicated at the time of ordering are correct and that they enable him/her to receive the order confirmation email. If the Buyer does not receive the confirmation email, he/she should contact In Haircare (R.D Click) using the contact details mentioned in the article "Seller's identity and contact".

In Haircare (R.D Click) recommends that the Purchaser retain the information contained in the order confirmation.

The order confirmation is deemed to have been received by the Buyer when it can be accessed.

7. Prices and payment terms

7.1 Prices

The sale prices of the Products are displayed on the Site and are indicated in euros.

Prices do not include delivery charges or customs duties that may apply to the delivery of the Products, which are invoiced in addition to the price of the Products. The amount of applicable delivery charges will be indicated before the order is validated by the Buyer.

Please note: Outside the European Union as well as in DROM-COM, customs duties or local taxes may be due and may be invoiced upon receipt of the parcel by the Buyer, in addition to the price paid to In Haircare (R.D Click). These duties and taxes, the exact amount of which In Haircare (R.D Click) cannot determine in advance and therefore cannot inform the Buyer prior to his order, remain the responsibility of the Buyer, who is solely responsible for the proper completion of any related declarations and/or formalities.

7.2 Terms of payment

The full price of the Products is payable at the time of order.

Payment can be made online by credit card, via a secure payment service. In Haircare (R.D Click) reserves the right to suspend or cancel any order in the event of non-payment or fraud.

7.3 Billing

Purchase invoices will be sent to the Buyer by any useful means.

7.4 Reservation of title

In Haircare (R.D Click) retains full ownership of the Products sold until full payment has been received, including delivery charges.

8. Delivery

8.1 Delivery territory

Delivery of Products ordered on the Site is made to the address indicated at the time of the Buyer's order as the "delivery address" (which may be different from the billing address), which unless specifically agreed between the parties in accordance with the terms set out in article 8.1 may only be located in one of the countries authorized on the Site, in France and internationally.

8.2 Delivery methods

Different delivery methods may be possible, depending on the category of Products and their weight.

Before validating the order, the Purchaser is informed of the possible delivery methods for the Product ordered, as well as the delivery times and costs corresponding to each of these methods.

The Buyer must select the desired delivery method and provide all the information required for the effective delivery of the Product by this method.

8.3 Delivery times

Delivery is made within the time indicated in the order confirmation email.

In the event of failure to deliver within the above-mentioned period, and provided that the Buyer has previously written to In Haircare (R.D Click) to inform it of any incident concerning the delivery period, the Buyer may request the cancellation of his order by any written means.

In Haircare (R.D Click) will proceed, upon receipt of said written notice, to cancel the order, unless it has been fulfilled in the meantime. The Buyer will then be informed.

In the event of cancellation of the order as described above, the Buyer will be reimbursed for all sums paid, including delivery costs, within 14 days of the date on which the contract was cancelled.

In any case, In Haircare (R.D Click) reserves the right to contact the Purchaser in order to propose alternative solutions for reimbursement of the price of the Products and delivery costs. The Buyer must expressly and on a durable medium his/her acceptance of the choice of an alternative method of reimbursement.

If the Products are returned due to the customer's absence, the Customer will be reimbursed and will have to place a new order.

9. Customer service

For any request for information, clarification or complaint, the Purchaser must contact, in priority, In Haircare's customer service (R.D Click), in order to allow the latter to try to find a solution to the problem.

In Haircare (R.D Click) customer service can be reached from 10:30 a.m. to 6:30 p.m. using the following contact details:

Email : hello@inhaircare.co
Mail: 10 Rue de Penthièvre, 75008 Paris, France

10. Right of withdrawal

The Buyer has a period of 14 days, from the date of receipt of the Products ordered, to withdraw from the contract without having to give any reason or pay any penalty, with the exception of the cost of returning the Products, which remains at the Buyer's expense and must be paid by the Buyer. In the case of orders for several Products delivered separately, the aforementioned period runs from receipt of the last Product.

The Buyer who wishes to exercise his right of withdrawal must send to In Haircare (R.D Click) at the address mentioned in the article "identity of the seller and contact", before the expiry of the above deadline, the withdrawal form attached to these terms and conditions duly completed, or a statement clearly expressing his desire to withdraw and including his order number.

Products must be returned to In Haircare (R.D Click) in their original packaging, without undue delay and at the latest within 14 calendar days following communication by the Purchaser of his wish to withdraw. They must be accompanied by a copy of the corresponding purchase invoice. The Buyer is deemed responsible for any deterioration of the Products when they are returned to In Haircare (R.D Click).

The Purchaser will be reimbursed as soon as possible and at the latest within 14 days from the date of effective receipt by In Haircare (R.D Click) of the request for retraction of all sums paid for the order, less any return shipping costs, which remain the responsibility of the Purchaser. However, In Haircare (R.D Click) reserves the right to defer reimbursement until the Products have been recovered.

11. Legal warranties

The Buyer benefits from the legal warranties for non-conformity and for hidden defects in the item sold, including defects in conformity resulting from the packaging of Products ordered on the Site.

If the Buyer notes that the Product delivered to him has a defect, a lack of conformity or is damaged, he must inform In Haircare (R.D Click) at the address mentioned in the article "identity of the seller and contact", indicating the nature of the defect, non-conformity or damage noted and sending any useful evidence, particularly in the form of photograph(s).

In Haircare (R.D Click) will organize the return shipment with the carrier of its choice and will inform the Purchaser by any means necessary. The Purchaser shall bear the cost of the return.

In Haircare (R.D Click) will proceed with the necessary verifications and will propose to the Buyer the replacement of the Product insofar as possible. If the replacement of the Product is impossible, In Haircare (R.D Click) will refund the Buyer the full price paid for the Product as well as the corresponding delivery charges, by any useful means, as soon as possible and at the latest within 14 days following the date on which In Haircare (R.D Click) has informed the Buyer of the impossibility of replacing the Product.

Reminder of the provisions of the Consumer Code:

Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.
Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.
The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.
The legal guarantee of conformity gives the consumer the right to repair or replace the good within thirty days of his request, at no cost and without any major inconvenience to him.
If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer may obtain a reduction in the purchase price by retaining the good or terminate the contract by obtaining a full refund against return of the good, if :

The professional refuses to repair or replace the good;
The repair or replacement of the good takes place after a period of thirty days;
The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replacement good;
The property's non-conformity persists despite the seller's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a reduction in the price of the goods, or to rescission of the contract, if the lack of conformity is so serious as to justify immediate price reduction or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods beforehand.
The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period during which the product is immobilized for repair or replacement suspends the remaining warranty period until delivery of the repaired product.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

Any seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code). Consumers are also covered by the legal warranty for hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.

12. Obligations of the Purchasers

Purchasers are solely responsible for the use they make of the Products. It is their responsibility to verify the suitability of the Products for their specific needs prior to purchasing said Products.

In addition, they must take the necessary steps to safeguard by their own means the information in their Account that they deem necessary, no copy of which will be supplied to them.

Finally, it is the responsibility of Buyers to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack.

13. Responsibility of In Haircare (R.D Click)

In Haircare (R.D Click) undertakes to carry out regular checks to verify the operation and accessibility of the Site. In this respect, In Haircare (R.D Click) reserves the right to temporarily interrupt access to the Site for maintenance purposes. Similarly, In Haircare (R.D Click) cannot be held responsible for temporary difficulties or impossibilities in accessing the Site due to circumstances beyond its control, force majeure, or due to disruptions in telecommunications networks.

In Haircare (R.D Click) cannot be held responsible for non-performance or delay in performance of sales contracts due to circumstances beyond its control or to force majeure, as defined in article 1218 of the French Civil Code.

In Haircare (R.D Click) cannot be held responsible for any technical malfunction of its Site that may affect the Products ordered. In this case, In Haircare (R.D Click) will have the possibility to cancel any order and will proceed to reimburse the Buyer as soon as possible.

In any event, the liability that may be incurred by In Haircare (R.D Click) hereunder is expressly limited to proven direct damages suffered by Buyers.

14. Intellectual property

The systems, software, structures, infrastructures, databases and content of all kinds (text, images, visuals, music, logos, trademarks, databases, etc.) used by In Haircare (R.D Click) within the Site are protected by all applicable intellectual property rights or database producers' rights. All disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, all acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of In Haircare (R.D Click) are strictly prohibited and may be subject to legal proceedings.

15. Hosting

In Haircare (R.D Click) ensures, under the terms of an obligation of means, the hosting of the Site, as well as the data entered on the Site, on its servers or through a professional hosting provider, and on servers located in a territory of the European Union.

16. Personal data

In Haircare (R.D Click) undertakes to comply with all legal and regulatory obligations incumbent upon it with regard to the protection of personal data, in particular Law 78-17 of January 6, 1978 in its latest amended version known as the Loi Informatique et Libertés and Regulation EU 2016/679 of the European Parliament and of the Council of April 27, 2016.

To learn more about the management of his personal data and his rights, the Buyer is invited to read the privacy policy of In Haircare (R.D Click), accessible here.

17. Advertising

In Haircare (R.D Click) reserves the right to insert on any page of the Site and in any communication to Buyers any advertising or promotional messages in a form and under conditions to be determined by In Haircare (R.D Click).

18. Links and third-party sites

In Haircare (R.D Click) shall in no way be held responsible for the technical availability of websites or mobile applications operated by third parties (including any of its partners) to which the Purchaser may have access via the Site.

In Haircare (R.D Click) accepts no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own terms of use.

In Haircare (R.D Click) is not responsible for transactions between the Buyer and any advertiser, professional or merchant (including any of its partners) to whom the Buyer may be directed via the Site and shall not be party to any disputes with such third parties concerning the delivery of products and/or services, warranties, representations or other obligations of such third parties.

19. Prohibited behaviour

The following are strictly prohibited: (i) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site, (ii) any intrusion or attempted intrusion into the systems of In Haircare (R.D Click), (iii) any misappropriation of the Site's system resources, (iv) any action likely to impose a disproportionate load on the Site's infrastructure, (v) any breach of security and authentication measures, (vi) any act likely to infringe the financial, commercial or moral rights and interests of In Haircare (R.D Click) or the users of its Site, (vii) any practice diverting the Site for purposes other than those for which it was designed and finally more generally, (viii) any fraudulent practice aimed at diverting the Site in order to be able to order Products free of charge (ix) any breach of these general conditions or of the laws and regulations in force.

Likewise, it is strictly forbidden to monetize, sell or grant access to all or part of the Site or the information it contains.

Any commercial use of the Products by the Purchasers is prohibited, and in particular any resale or distribution for consideration.

In the event of failure to comply with any of the provisions of this article or, more generally, of infringements of laws and regulations, In Haircare (R.D Click) reserves the right to take all appropriate measures and to initiate any legal action.

20. Unsubscribe

The Buyer may unsubscribe from the Site at any time, by sending a request to this effect to In Haircare (R.D Click) by email, to the contact details mentioned in the article "identity of the seller and contact".

Unsubscription takes effect within a maximum of 7 days of this request. It leads to the automatic deletion of the Buyer's Account.

21. Modifications

In Haircare (R.D Click) reserves the right to modify these terms and conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the Buyer's order.

22. Mediation

The Buyer has the right to have recourse, free of charge, to a consumer mediator for the amicable resolution of any dispute with In Haircare (R.D Click) concerning the execution of the present contract, under the conditions provided for in articles L611-1 et seq. of the French Consumer Code.

To this end, he may contact the following consumer mediator:

MCP Mediation
12 square Desnouettes
75015 PARIS
By post or click on the link http://mcpmediation.org

23. Applicable law

These terms and conditions are governed by French law.

Appendix 1 - Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract).

To the attention of : In Haircare (R.D Click)
Address : 10 rue de penthièvre, 75008 Paris
Email : hello@inhaircare.co

I hereby notify you of my withdrawal from the contract for the sale of the following item:

Ordered on () / received on ()
Buyer's name :
Buyer's address :
Buyer's signature : (only in the case of notification of this form on paper)
Date :

(*) Delete as appropriate.